Grove Wellness Collection · Digital purchase refund policy
Solace GroveBehavioral Health
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Grove Wellness Collection

Refund policy.

Last updated August 26, 2026. This policy applies to Grove Wellness Collection digital resources sold by Solace Grove Behavioral Health, Inc.

All digital-product sales are final

Grove Wellness products are digital downloads delivered shortly after checkout. Because access is provided immediately and digital files cannot be returned in the same way as physical goods, all digital-product purchases are final and nonrefundable.

This policy does not limit any refund or other remedy required by applicable law.

Delivery and file assistance

Contact us if:

  • you were charged more than once for the same intended purchase;
  • the wrong Grove Wellness product was delivered;
  • the delivered file is materially corrupted or defective; or
  • you cannot access the purchased file after reasonable delivery and troubleshooting assistance.

What we will provide

For a verified delivery or file issue, we may resend the delivery link, provide the correct file, replace a defective file, or offer reasonable access assistance. These remedies do not convert the purchase into a refundable transaction.

We do not provide refunds for a change of mind, failure to use a resource, dissatisfaction, or any other reason except when a refund is required by applicable law.

How to request help

Use the Contact link on the Solace Grove Payhip storefront. Include:

  • the name used for the order;
  • the order number, if available;
  • the product name; and
  • a brief description of the purchase, delivery, or file issue.

Do not include diagnoses, symptoms, treatment history, completed worksheets, or other health information.

Rights required by law

If applicable law requires a refund or another remedy that cannot be waived, Solace Grove will provide the legally required remedy. Nothing in this policy limits a right that cannot legally be limited.

Charge concerns

If you do not recognize a charge, contact us promptly through the Payhip storefront and contact your card issuer or payment provider as appropriate. We may need the minimum order information required to locate the transaction and respond to a dispute.